Podcast: Raise Your Game Interview with Ron Kaufman


Ron Kaufman’s interview on BFM radio program “Raise Your Game” discusses the importance of delivering superior service. In times of a global service crisis, organizations that are constantly making efforts to step up their service game will stay ahead of competition.

Ron shares an example in the telecom industry to help you further understand the relevance of building an uplifting service culture.

Dynamics of competition and service in the radically changing telecom industry ( ) can help us understand the importance of superior service and why it is needed to increase market share, profitability and long-term customer loyalty.

An interview that really raises the game to new heights of entertainment, insight, and truly helpful ideas. Listen in and listen UP!

Ron Kaufman is the New York Times bestselling author of “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”, and is the founder of Uplifting Service.

This new culture assessment tool may be useful for you and your team: “Do You Have an Uplifting Service Culture?”. It’s available at no cost at

Visit to read more about Ron’s book and access free chapters, resources, and tools.

Go to to learn more about Ron, watch a keynote speech, and hear from his clients.

Visit to learn more about Ron’s work around the world and connect with other leaders who deliver uplifting service.

Click on to watch more videos of Ron discussing the principles of uplifting service.

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